Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. If the item is damaged or defective, please contact us immediately to discuss your options. Returns requested after 30 days may not be accepted.
How to Request a Return
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Please allow up to 3 business days for a response to your request.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if the item is lost in transit.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that your bank or credit card company may take additional time to process the refund.
Exchanges
We do not offer exchanges at this time. If you wish to exchange an item, you must return the original item and place a new order for the desired item. Follow the return process outlined above to return your item before placing a new order.
Non-Returnable Items
Certain items are non-returnable, including opened or used cleaning kits. If you receive a non-returnable item that is damaged or defective, please contact us immediately. We will assess the situation and determine if a refund or replacement is warranted.
Contact Information
If you have any questions about our Return and Refund Policy, please contact us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Thank you for shopping with us.